Terms and conditions
Moment of conclusion of the agreement
The agreement shall be concluded when we receive an email from you in which you accept the terms and conditions (T&C) of the offer and the obligation to pay the resulting price. Please send the message to the email address of your dedicated Career Angel.
100% gross upfront. We accept bank transfers, credit cards & PayPal in PLN, EUR, USD, GBP, CHF. Please note that we do not accept payments in cash.
The price offer contains the obligatory VAT tax, therefore the final price will not be different from the one you see in the Offer. We do not foresee any additional costs.
The agreement will be valid for 6 months following the date of the conclusion of the agreement. If you want, we will start providing our services once we receive your payment . Otherwise, we will start after the expiration of 14 days from the date of conclusion of the agreement and receiving your payment. After the payment has been received, we create a detailed schedule which we’ll register on GoogleDrive (see below). The schedule includes deadlines for completion of individual services dividing them into one week blocks. If there’s a need to modify the schedule, you’ll accept the changes.
All activities are systematically recorded on a shared file on GoogleDrive called CareerAngels_Your First Name & Last Name.
The files you receive from us are saved in the following formats: .odt (source file), .doc and .pdf. Those formats are supported by Linux, Mac and Windows operation systems.
We cannot guarantee any success as it depends on both sides. However, what we can guarantee is our 110% commitment.
The services we provide are prepared with great care and precision and they do not contain any legal or physical defects. However, if you have some remarks about our work or if the services we provided do not correspond with those you expected to receive, you can file a written complaint. You have the right to demand a lower price or a change in the way of how we provide the services, you also have a right to withdraw from the agreement, provided that the defects that you noticed in our services are indeed substantial. You can file a complaint by email or send it to our address (you will find the necessary contact details in the “Contact” section). Your Career Angel will inform you about the outcome within 14 days after receiving it.
Methods of resolving conflicts
We do not anticipate that you will have to use this information, remember though that in case of any conflict between us, you can resolve it through conciliatory mediation.
Withdrawal from the agreement
Remember that you have the right to withdraw from the agreement within 14 days after concluding it without providing any motive. You only have to inform us about your decision in an email sent to your Career Angel. You can use a form prepared by us, but it is not obligatory. In case of withdrawing from the agreement, we will return all the received payments within 10 days. We will only deduct the amount of the price proportional to the scope of services already provided (if, according to your will, we started to provide services from the very moment of paying the invoice, without waiting 14 days). In this case, you will receive a written settlement of services provided until the withdrawal from the agreement and a refund of the price corresponding to the services which have not been provided. The refund will be performed by using the same method that you used to carry out the original transaction. You will not bear any costs of reimbursement. If, according to your will, the whole service will be provided by the day of withdrawing from the agreement, the price will not be refundable.
Termination of the agreement
You can terminate the agreement at any stage of our cooperation with a 2-week notice period. You will receive a written settlement of services provided until the withdrawal from the agreement and a refund of the price corresponding to the services which have not been provided. Career Angels also have the right to terminate the contract on the same basis.
48h before any meeting “with a confirmation of receipt”. If a meeting is cancelled by you within a shorter time, we treat it as held. If it is cancelled by a Career Angel, you get an additional free meeting. Career Angels do not bear responsibility for meetings that did not take place due to force majeure, which involves external occurrences impossible to predict or prevent.
The Career Angel, as well as the whole team, will be discreet and will treat all information confidentially.
At the beginning of our cooperation we will need the following data: your full name, birth date, invoicing and contact details: correspondence address, telephone number and email address. Your personal data administrator is Troaching Institute Bichl Sandra (Career Angels); address: 00-687 Warsaw, Wspólna 69/8. Your submitted personal details are processed for the purpose of providing the agreed scope of services. Providing your personal data is voluntary, and you have a right to access and change it.
Career Angels operate a business registered in the Central Registration and Information on Business under the name of Troaching Institute Bichl Sandra; address: 00-687 Warsaw, Wspólna 69/8; NIP: 1132626748; REGON: 140440800. The easiest way to contact us is to send an email to Sandra.Bichl@CareerAngels.eu.